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HHSC Long-Term Care 2023 Christmas Claims Processing Schedule

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Provider Claims Services will be closed Monday, December 25, 2023, Tuesday, December 26, 2023, and Monday, January 1, 2024 in observance of the Christmas and New Year holidays.

The following HHSC Long-Term Care (LTC) 2023 Christmas Holiday Processing Schedule is being provided for your use. Claims may take up to 24 hours to process following submission. 

For claims submitted by noon on:Comptroller expected to issue warrant on:
December 22, 2023December 28, 2023
December 26, 2023December 29, 2023
December 29, 2023January 4, 2024

Important: The date payments are issued to your account will vary by financial institution. To obtain information about the status of claim payments, providers may access the Texas Comptroller of Public Accounts website at https://comptroller.texas.gov/programs/systems/esystems.php and log into eSystems.

Providers may refer questions to HHSC LTC Provider Claims Services (PCS) Hotline staff at 512-438-2200, Option 1.