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HHSC Publishes Revised Process for Reporting and HHSC Investigations of Abuse, Neglect, and Exploitation (PL 2024-04 Revised [Replaces PL 17-02 and 17-03])

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HHSC Long-term Care Regulation has published Provider Letter 2024-04 Revised (Replaces PL 17-02 and 17-03) Revised Process for Reporting and HHSC Investigations of Abuse, Neglect, and Exploitation for Intermediate Care Facilities for Individuals with an Intellectual Disability (ICF/IID).

Beginning March 1, 2024, reporting of investigations for allegations of abuse, neglect, and exploitation (ANE) for Medicaid consumers served by an ICF transitioned from the Department of Family and Protective Services Statewide Intake (DFPS SWI) to HHSC Regulatory Services Complaint and Incident Intake (CII). Additionally, processes related to investigations of ANE in ICFs also changed.

This letter provides guidance regarding the revised ANE reporting process to CII and the ANE investigation process. The revisions provide additional guidance related to reporting requirements.

For questions contact LTCRPolicy@hhs.texas.gov.