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Update to the EVV Visit Maintenance Process Hold for PSOs

Last updated on

HHSC is continuing to work with Texas Medicaid & Healthcare Partnership (TMHP) to develop a solution to allow visit maintenance for EVV Proprietary System Operators (PSOs) who lost access to the EVV system where the visit was entered. 

HHSC has instructed Fee-for-Service (FFS) and managed care organizations (MCOs) to consider timely filing overrides for EVV users impacted by this hold. HHSC will continue to provide updates as new information is available.


All required visit maintenance, for dates of service on or after the go-live date, can be performed in your EVV proprietary system. Visit Maintenance Unlock Requests (VMURs) for dates of service on or after the go-live date can be sent to your payer.

Email TMHP for assistance with the TMHP EVV Portal.

Email HHSC EVV Operations for questions.