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LTCOP Experiencing Performance Issues

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The Texas Medicaid & Healthcare Partnership (TMHP) Long-term Care Online Portal (LTCOP) is currently experiencing performance issues affecting system speed and user access.

Users who cannot access the LTCOP must call the LTC Help Desk at 800-626-4117, option 1.

Users who are able to access and use the LTCOP at a reduced speed should continue to use the system. It is not necessary to call the LTC Help Desk to report this issue.

TMHP will notify LTCOP users once the performance issues are completely resolved.