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Attention: IDD Operations Portal Data Migration begins Today

Last updated on

REMINDER:

HHS IDD Operations Portal in Salesforce Data Migration

3 p.m. Central Time, Sept. 20 to 8 a.m. Central Time, Sept 23

To: External IDD Operations Portal Users

IDD Operations Portal (IDD Ops) in Salesforce is migrating to a new web address. The migration begins at 3 p.m. Friday, September 20 and ends at 8 a.m. Monday, September 23.

During the migration, you cannot log in to IDD Ops. 

What’s changing?

Your username will remain your email address, however, it will be followed by the extension “.idd” instead of “.txhhs”.

The current external web address for IDD Ops will be replaced with a new web address on Monday, September 23.

What do you need to know?

You will not be able to access IDD Ops from 3 p.m. Friday, September 20 to 8 a.m. Monday, September 23.

You will not be redirected to the new web address through the current IDD Ops web address.

Existing users will be emailed the new IDD Ops web address on Monday, September 23.

IDD Ops will maintain the same appearance and functionality.

What do you need to do?

At about 8 a.m. Monday, September 23, you will receive a no-reply email from Salesforce including the new web address and the new login credentials.

Upon receipt of the email, ‘copy and paste’ the link into a Chrome browser and update your favorites in Chrome with the new web address. Please note: The link must be utilized within 24 hours to avoid expiration. Be sure to check your SPAM box.

It is vital to continue using Chrome when accessing IDD Ops to maximize full functionality of the system.

Need help?

Please contact the IDD Operations Portal Team: idd_ops_portal@hhs.texas.gov