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HHSC Long-Term Care 2025 Christmas Claims Processing Schedule

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Provider Claims Services will be closed Wednesday, December 24, 2025, Thursday, December 25, 2025, Friday, December 26, 2025, and Thursday, January 1, 2026, in observance of the Christmas and New Year holidays.

The following HHSC Long-Term Care (LTC) 2025 Christmas Holiday Processing Schedule is being provided as a guideline, but claims may take up to 24 hours to process following submission. These dates are anticipated warrant dates only. Payments could be slightly delayed if higher-than-expected volume is received.

For claims submitted by noon on:Comptroller expected to issue warrant on:
· December 24, 2025· December 30, 2025
· December 26, 2025· December 31, 2025
· December 31, 2025· January 6, 2026

Important: The date payments are issued to your account will vary by financial institution. To obtain information about the status of claim payments, providers may access the Texas Comptroller of Public Accounts website at https://comptroller.texas.gov/programs/systems/esystems.php and log into eSystems.

Providers may refer questions to HHSC LTC Provider Claims Services (PCS) Hotline staff at 512-438-2200, Option 1.