Information posted July 24, 2020
Beginning at 7 p.m. on July 31, 2020, TMHP will upgrade its Electronic Data Interchange (EDI) Interactive servers. The servers will be unavailable from 7 p.m. on July 31, 2020, through 11:59 p.m. on August 2, 2020.
During the maintenance period, the following electronic visit verification (EVV) services will not be available:
- EDI EVV claims processing
- EVV Aggregator/EVV Portal
TMHP will hold any claims that are received during the outage. When the maintenance period ends, TMHP will release claims in the order in which they were received. Once released, EVV claims will follow the normal EVV claims matching process and will be forwarded to the appropriate payers within 24 hours for final adjudication.
EVV Vendor Systems
Program providers and financial management services agencies (FMSAs) who use an EVV vendor system should refer to the following locations for specific information about how their systems will be affected during the maintenance period:
- DataLogic Software Inc./Vesta EVV—Refer to vestaevv.com/news/tmhp-scheduled-system-maintenance.
- First Data Government Solutions/AuthentiCare EVV— Refer to solutions.fiserv.com/authenticare-tx.
For more information, contact firstname.lastname@example.org.