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HHSC Long-Term Care 2020 Christmas Claims Processing Schedule

Last updated on 12/8/2020

Due to the Christmas holidays, claims processing by the Health and Human Services Commission (HHSC) Accounting and the State Comptroller will not occur on Friday, December 25 and Friday, January 1. Normal claims processing will resume on Monday, January 4. 

The following HHSC Long-Term Care (LTC) 2020 Christmas Holiday Processing Schedule is being provided for your use and is listed according to submission by each provider type. Claims may take up to 24 hours to process following submission. 

Provider Type

For claims submitted by noon on:

Comptroller expected to issue warrant on:

Nursing facilities, Hospice, and
Community Care & Intermediate Care Facility for Persons with an Intellectual Disability (ICF/IID)

· 12/21/2020

· 12/22/2020

· 12/23/2020

· 12/24/2020

· 12/25/2020

· 12/28/2020

· 12/29/2020

· 12/30/2020

· 12/31/2020

· 12/24/2020

· 12/28/2020

· 12/29/2020

· 12/30/2020

· 12/31/2020

· 12/31/2020

· 01/04/2021

· 01/05/2021

· 01/06/2021

Important: The date payments are issued to your account will vary by financial institution. To obtain information about the status of claim payments, providers may access the Texas Comptroller of Public Accounts website at https://comptroller.texas.gov/programs/systems/esystems.php and log into eSystems.

HHSC will close December 24, December 25, and January 1 in observance of the Christmas and New Year holidays. 

Providers may refer questions to HHSC LTC Provider Claims Services (PCS) Hotline staff at 512-438-2200, Option 1.