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Update to COVID-19 Guidance for FFS Service Coordinators and Case Managers - January 26

Last updated on 1/26/2021

Fee-for-service Medicaid 1915(c) waiver case managers and service coordinators may suspend face-to-face service coordination visits. This is a temporary policy change. It extends through February 28, 2021. This temporary policy applies to:

  • Community Living Assistance and Support Services.
  • Texas Home Living.
  • Deaf-Blind with Multiple Disabilities.
  • Home and Community-based Services.
  • General Revenue Service Coordinators.
  • Community First Choice Service Coordinators.
  • Pre-admission Screening and Resident Review Habilitation Coordinators.

Case managers, service coordinators, and habilitation coordinators are encouraged to complete visits by phone, telehealth, or telemedicine.