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COVID-19 Guidance Update for FFS Service Coordinators, Case Managers

Last updated on 8/31/2021

Fee-for-service Medicaid 1915(c) waiver case managers may use telehealth or phone to conduct case management visits.

This temporary policy change extends through September 30, 2021, and applies to:

  • Community Living Assistance and Support Services
  • Deaf Blind with Multiple Disabilities

Case managers are encouraged to complete visits by phone, telehealth, or telemedicine. Program providers must complete the required background checks for all service providers.

Note: Guidance for Local Intellectual and Developmental Disability Authority service coordinators was released by HHSC LIDDA program staff on August 20, 2021, via IDD Services Broadcast 2021-54.