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HHSC Long-term Care 2021 Christmas Claims Processing Schedule

Last updated on

Because of the Christmas holidays, claims processing by Texas Health and Human Services Commission (HHSC) Accounting and the State Comptroller will not occur on Friday, December 24, 2021. Normal claims processing will resume on Monday, December 27, 2021. 

The following HHSC Long-term Care (LTC) 2021 Christmas Holiday Processing Schedule is being provided for your use and is listed according to submission by each provider type. Claims may take up to 24 hours to process following submission. 

Provider Type

For Claims Submitted by Noon on:

Comptroller Expected to Issue Warrant on:

Nursing facilities, Hospice, and
Community Care & Intermediate Care Facilities for Persons with an Intellectual Disability (ICFs/IID)

· December 23, 2021

· December 24, 2021

· December 31, 2021

· December 28, 2021

· December 29, 2021

· January 5, 2022

Important: The date on which payments are issued to your account will vary by financial institution. To obtain information about the status of claim payments, providers may visit the Texas Comptroller of Public Accounts website at https://comptroller.texas.gov/programs/systems/esystems.php and log in to eSystems.

HHSC will close December 24 in observance of the Christmas holiday. 

Providers with questions may call HHSC LTC Provider Claims Services (PCS) Hotline staff at 512-438-2200.