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Advance Notice: COVID-19 Flexibilities for Pre-Enrollment and Enrollment Will End When PHE Ends

Last updated on 4/29/2022

HHSC is providing advance notice to CLASS DSAs, CLASS CMAs, LIDDAs, and DBMD, HCS, and TxHmL program providers that after the COVID-19 public health emergency (PHE) ends, providers will no longer be able to conduct pre-enrollment and enrollment activities by telephone, telehealth, or telemedicine. These activities will be required to be conducted in person with the applicant as soon as the PHE ends. 
This guidance applies to the following programs:

  • Community Living Assistance and Support Services
  • Deaf Blind with Multiple Disabilities
  • Home and Community-based Services
  • Texas Home Living

See Information Letter No. 2022-25 Ending of COVID-19 Flexibilities Related to Pre-Enrollment and Enrollment Activities for more information. This letter replaces IL 2021-03, IL 2021-04, and IL 2021-14.
Direct questions to the following:

  • For CLASS, call: 512-438-2484.
  • For DBMD, call: 512-438-4896.

For HCS or TxHmL, email: enrollmenttransferdischargeinfo@hhsc.state.tx.us.