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Reminder: Provider Email Addresses Must Be Current in PEMS

Last updated on 4/27/2023

Note: Texas Medicaid managed care organizations (MCOs) must provide all medically necessary, Medicaid-covered services to Medicaid members who are enrolled in their MCO. Administrative procedures, such as prior authorization, precertification, referrals, and claims and encounter data filing, may differ from traditional Medicaid (fee-for-service) and from MCO to MCO. Providers should contact the member’s specific MCO for details.

Reminder: To ensure that enrollment notifications are sent to the correct person, the Texas Medicaid & Healthcare Partnership (TMHP) encourages providers to confirm that their email address is up to date in the Provider Enrollment and Management System (PEMS). Providers can access the PEMS-associated job aid, Verifying an Email in PEMS, on if they need help confirming their email address.

Note: If providers have marked TMHP notifications as spam or have blocked TMHP notifications, then they will no longer receive notifications from TMHP.

Additional information related to email addresses in PEMS is available in the Preparing for PEMS Guide on

For more information, call the TMHP Contact Center at 800-925-9126 or the TMHP-CSHCN Services Program Contact Center at 800-568-2413.