Skip to main content

EVV Updates Now Available for Policy, Reason Codes, Visit Maintenance Unlock Request, and EVV Policy Training

Last updated on

Policy

HHSC has posted an advance notice of new and revised policies that will be added to the Electronic Visit Verification Policy Handbook, effective Oct. 1. These revisions are outlined in Policies effective Oct. 1, 2023 (PDF), located on the EVV web page.

Revisions include:

  • Updating Section 9000 Reason Codes to address new reason codes.
  • Adding new policy covering the new “bill time in” and “bill time out” data fields.
  • Updating Section 8090 Rounding.

Reason Codes

HHSC has published EVV Reason Codes Effective Oct. 1, 2023 and after (PDF) and the EVV Reason Codes Crosswalk (PDF) on the EVV web page to compare the different versions of reason codes.

Updates to VMUR Templates and VMUR Job Aids

HHSC has published EVV VMUR templates for Program Providers and FMSAs (Excel) and for CDS employers (Excel) on the EVV web page.

A new option is now available in the Incorrect Data Element drop-down list. “Bill Time In” and “Bill Time Out” were added to document the actual clock-in time of the service and the actual clock-out time of the service.

An example of a request to document the “Bill Time In” and “Bill Time Out” can be found in the EVV VMUR Job Aid for Program Providers and FMSAs (PDF) and EVV VMUR Job Aid for CDS employers (PDF).

EVV Policy Training Updates on the HHS Learning Portal

HHSC has updated the following training materials on the HHS Learning Portal to align with the policy revisions mentioned above:

  • EVV Policy Training for Program Providers and FMSAs FY23 course:
    • Module 2: EVV System
    • Module 4: Clock In and Clock Out Methods
    • Module 5: Visit Maintenance
    • Module 5.1: Reason Code Practice (new optional module added to help program providers and FMSAs learn more about the EVV reason codes effective Oct. 1, 2023, and after (PDF) and when to use them, depending on the visit maintenance situation)
  • EVV Policy Training – Webinar Recordings FY23 course:
    • HHSC has added the webinar recording videos and webinar handouts from the:
      • Annual EVV Policy Training for Program Providers and FMSAs webinar held June 29, 2023.
      • Annual EVV Policy Training for CDS Employers webinar held July 13, 2023.

If you need help creating an account on the HHS Learning Portal and enrolling in EVV Policy Training, access the EVV HHS Learning Portal Guide (PDF) on the EVV Training Resources web page.

Email HHSC EVV Operations for questions.