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Meet Elsie: TMHP’s New Virtual Assistant

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Visitors to the Texas Medicaid & Healthcare Partnership (TMHP) website can now use a virtual assistant named Elsie as a fast, convenient way to get answers to questions. Elsie is available in English or Spanish and offers online solutions for both providers and clients.

Elsie can help providers:

  • Check a claim status or appeal a claim.
  • Check client eligibility and client benefit limits.
  • Connect to the Electronic Data Interchange (EDI).
  • Learn more about provider enrollment.
  • Assist with provider portal login issues.

Providers should have their National Provider Identifier (NPI), ZIP code, and taxonomy number (if applicable) available when working with Elsie.

Elsie can help clients:

  • Order a replacement benefit card.
  • View eligibility.
  • Change Medicaid information.
  • Learn more about benefits.
  • Find a provider.
  • Check their correspondence status.

Users can select from common scenarios or type in their own question.

For more information about Elsie, watch this video. To get started using Elsie, visit the TMHP website and look for the chat box in the bottom right corner.