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Update to “EVV Visits on Hold in the EVV Transaction Manager in HHAeXchange - LTC Authorization Issue”

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As previously reported, there is a known issue impacting on-hold visits in the Electronic Visit Verification (EVV) system’s transaction manager, causing users to receive the message “LTC Contract Number is missing.” To resolve this issue, program providers and financial management services agencies (FMSAs) may need to update their long-term care (LTC) contract number, also known as the LTC provider number.

Note: Any invoice that is imported through the fee-for-service (FFS) authorization service in HHAeXchange will contain the LTC contract number and will not need to be updated.

Updating the LTC Contract Number

LTC authorizations that are entered manually or sent through an Application Programming Interface (API) from a third-party vendor must be updated with the correct LTC contract number in HHAeXchange. To update the authorization:

  1. Go to the Auth/Orders tab under the member page.
  2. Click the pencil icon to edit the LTC authorization.
  3. Update the Payer Number text box with the correct LTC contract number.
  4. Click Save.
  5. Once the screen refreshes, click Update in the Authorization table under the Visit/Invoices heading.

For further assistance or more information, email TXsupport@hhaexchange.com.