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Information For Medicaid Members and Providers: Upcoming Changes to STAR+PLUS

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Effective September 1, HHSC is transitioning contracts for the STAR+PLUS program. This document provides STAR+PLUS members and providers with resources for assistance with go-live concerns.

I am a…I need help with…How to get help
MemberLearning general information about the transitionSee the HHSC STAR+PLUS webpage
MemberA complaint about my MCO

Contact your MCO plan first.

If the issue isn’t resolved, contact the HHSC Ombudsman

MemberSTAR/CHIP, STAR Health, STAR Kids, MMP, or CHIPPlease see the HHSC Medicaid and CHIP webpage
MemberUnderstanding how my coverage may be impacted by the transitionPlease see the Continuity of Care webpage
ProviderContracting with an MCO

To contract with an MCO, please see the MCO provider contacts list.

If you have already connected with an MCO and have a complaint, reach out to the Health Plan Management Complaints inbox.

ProviderUnderstanding how the transition pay impact my billingPlease reach out to the MCO you have contracted with to understand their billing processes
ProviderUnderstanding how to help my clients through the transitionPlease see the HHSC STAR+PLUS webpage for transition resources

For any STAR+PLUS transition related issues, please contact the STAR+PLUS Go Live inbox.