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Changes to Provider Claims Services Phone Options

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Provider Claims Services will be making changes to their phone options and services. Starting January 15, 2026, Rehabilitation and specialized therapy, emergency dental, or customized power wheelchair (CPWC) service authorization inquiries will be made to 512-438-2200, option 1.

Community Living Assistance and Support Services (CLASS) or Deaf-Blind Multiple Disabilities (DBMD) providers may now inquire about data entry errors by calling 512-438-2200, option 6 or providers may continue to fax Form 2067 with a cover sheet to 512-438-4380.