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HHSC Long-Term Care 2025 Christmas Claims Processing Schedule

Last updated on

Provider Claims Services will be closed Wednesday, December 24, 2025, Thursday, December 25, 2025, Friday, December 26, 2025, and Thursday, January 1, 2026, in observance of the Christmas and New Year holidays.

The following Texas Health and Human Services Commission (HHSC) Long-Term Care (LTC) 2025 Christmas Holiday Processing Schedule is being provided as a guideline, but claims may take up to 48 hours to process following submission. The dates in the following table are anticipated warrant dates only. Payments could be slightly delayed if higher-than-expected volume is received.

For claims accepted by noon on:Comptroller expected to issue warrant on:
December 24, 2025December 30, 2025*
December 26, 2025December 31, 2025*
December 31, 2025January 6, 2026*

*Comptroller-issued warrants resulting in direct deposits take 24 hours to be processed to financial institutions (expect additional delays for state and federal holidays).

Important: The date that payments are issued to your account will vary by financial institution. To obtain information about fee-for-service (FFS) claim payments that have been issued, providers may access the Texas Comptroller of Public Accounts website and log into eSystems.

Providers may call HHSC LTC Provider Claims Services (PCS) Hotline staff at 512-438-2200, option 1, for more information.