Skip to main content

You must have JavaScript enabled in order to access this part of the site. Please enable JavaScript and then reload this page in order to continue.

Inactive TMHP User Accounts Deactivated After 90 Days

Last updated on

This is a reminder that the Texas Medicaid & Healthcare Partnership (TMHP) will deactivate provider accounts that have been inactive for 90 days or more.

Providers must log in to their accounts or change their passwords every 90 days to avoid deactivation.

Accessing the Secure Portal

To access the portal, visit tmhp.com and click My Account in the navigation menu near the top of the page.

Providers that can’t log in because their password is incorrect or they’ve forgotten it must click Cancel on the login screen.

To retrieve a password, click Forgot Password and then click Go.

Deactivated Accounts

If a provider’s account has been deactivated, an application error message will appear when they try to use or retrieve the deactivated user ID and password.

If this occurs, the provider should call the TMHP EDI Help Desk at 888-863-3638 to reactivate their secure portal account. TMHP will reactivate the account within five business days of the request.

To learn more about portal account management, refer to TMHP’s Portal Security Training Manual.