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New Long-Term Care Regulation Credentialing Call Center Set for July

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The Nursing Facility Administrator (NFA) and Medication Aide (MA) programs and the Nurse Aide Training and Competency Evaluation Program (NATCEP) will transition to a call center beginning July 2026. 

The new call center number is 512-438-5800. 

Existing program numbers will be disconnected three to four months after the implementation of the call center. An alert will be sent once the new call center is launched. Updates regarding the call center will also be posted on each program’s website.