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Update Regarding Weekend Offline Period and Access to New Critical Incident Management System

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Texas Health and Human Services has published Information Letter No. 2026-21 providing updates about the transition to the new Critical Incident Management System (CIMS) for certain Medicaid providers.

The current CIMS system will be unavailable beginning close of business Friday, July 24, 2026, at 5 p.m. The new system will be available beginning at 8 a.m. on Monday, July 27, 2026. Providers will not have access to either system during that weekend.

Providers can access this letter on the CIMS website and on the following program information letter webpages:

If you have any questions about the transition, please contact: MCS_CIMS@hhs.texas.gov