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Critical Incident Management System is Now Live and Accessible Through Texas Health and Human Services Commission’s IAMOnline

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Texas Health and Human Services Commission’s (HHSC) new Critical Incident Management System (CIMS) is now live and accessible to providers through HHSC’s IAMOnline portal. Please refer to Information Letters 2026-19 and 2026-21 for details about the transition, system access, and training resources.

Support for the CIMS application and learning portal is available here:

IAMOnline support is available here:

  • Enterprise Service Desk: 512-438-4720 or 855-435-7181 (toll-free), available 7 a.m. – 7 p.m. CT, Monday – Friday
  • IAMOnline External User Guides (located under the “Webinars and Training Materials” heading)

Please contact the CIMS mailbox at MCS_CIMS@hhs.texas.gov with program questions related to CIMS.