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HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 17

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Since May 2, 2022, Home and Community-based Services (HCS) and Texas Home Living (TxHmL) program providers, local intellectual and developmental disability authorities (LIDDAs), and financial management services agencies (FMSAs) billing on behalf of consumer-directed services (CDS) have been submitting claims and forms to the Texas Medicaid & Healthcare Partnership (TMHP). TMHP has received feedback from providers and LIDDAs indicating that additional support is required. Resolutions regarding the most frequently reported issues are presented in the table below.

Topic

Resolution

Access to PDF R&S and 835 Electronic R&S Reports

Providers are encouraged to use both the PDF version and the American National Standards Institute (ANSI) 835 electronic version of their Remittance and Status (R&S) Reports.

Providers can view and save the PDF version of their R&S Reports through TexMedConnect. The PDF files are available for 90 days following the publication date of the R&S Reports.

To access their ANSI 835 electronic R&S Reports, providers must submit an Electronic Data Interchange (EDI) Agreement and set up ANSI 835 access. In addition, providers must use an approved third-party billing software vendor from the following list. Providers can retrieve their ANSI 835 electronic R&S Reports dating back to when their submitter number was linked to their contract number.

Providers should refer to the 835 Long Term Care Companion Guide for more information about the 835 Electronic R&S Reports.

Important R&S Report Information

1. Long-term Care (LTC) R&S Reports are generated twice per week and are available every Saturday and Wednesday. R&S Reports generated on Saturday cover claims submitted the previous week between Tuesday (after close of business) and close of business on Friday. R&S Reports generated on Wednesday cover claims submitted between the previous Friday (after close of business) and close of business on Tuesday of the current week.

2. R&S Reports consist of all pending (not finalized) and non-pending (finalized) claims. The number of pages depends on the number of claims that the provider submits in a certain time frame, including any retroactive claim adjustments to previously paid claims.

3. After a claim has been finalized, it is recommended that providers download and reconcile their R&S Reports weekly. Providers that do not reconcile their R&S Reports have a higher risk of billing incorrectly (i.e., underbilling or overbilling).

4. PDF versions of R&S Reports are available for only 90 days following the publication date of the R&S Report.

5. Providers should save copies of their PDF R&S Reports before access to the PDFs expires (90 days).

R&S Report Educational Materials

Providers can refer to the Remittance and Status (R&S) Reports for LTC Providers Quick Reference Guide (QRG) for more information.

Additionally, a three-part educational video series is available on TMHP’s HCS and TxHmL YouTube playlist and discusses the following topics:

  • General R&S Report information and instructions for account administrators on how to set permissions for users to access R&S Reports (Part 1).
  • How to read and understand the first section of the R&S Report: Non-Pending Claims (Part 2).
  • How to read and understand the second, third, and fourth sections of the R&S Report: Pending Claims, Financial Summary, and EOB Codes and Descriptions (Part 3).

View previous postings below:

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 16

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 15

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 14

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 13

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 12

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 11

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 10

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 9

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 8

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 7

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 6

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 5

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 4

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 3

HCS and TxHmL Waiver Programs: Trending Issue Support, Volume 2

HCS and TxHmL Waiver Programs: Trending Issue Support

HCS and TxHmL Providers Must Use Bill Codes Listed in the HCS and TxHmL Bill Code Crosswalk for Claims Submission

Important Claims Submission Information for HCS and TxHmL Programs

LTC Online Portal Dashboard Accessibility Issue Resolved

IPC Forms 3608 and 8582 Issue Resolved

HCS and TxHmL FAQ Updates Available May 9, 2022, and May 23, 2022

Individual Plan of Care (IPC) Training Materials for HCS and TxHmL Waiver Programs

Now Available: HCS and TxHmL Programs Forms and Claims Submissions to TMHP

EVV Updates for the HCS and TxHmL Transition to TMHP for Claims Submission

For assistance with any further questions, contact the TMHP LTC Help Desk at 800-626-4117 (select option 1 and then option 7).