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Electronic Visit Verification (EVV)

Electronic Visit Verification (EVV) electronically verifies that service visits occur and documents the date and time service delivery begins and ends.

EVV Vendor

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TMHP has partnered with HHAeXchange to provide the single and state-funded EVV vendor system beginning October 1, 2023.

New EVV Users

New program providers and financial management services agencies (FMSAs) that have not already onboarded with HHAeXchange or become an approved Proprietary System Operator (PSO) should go to the HHAeXchange website to complete and submit the HHAeXchange Provider Onboarding Form to begin the onboarding process. HHAeXchange onboarding for new EVV users, such as for the home health care services EVV expansion, must be completed by December 31, 2023.

Current EVV Users

Current EVV users of DataLogic/Vesta or First Data/AuthentiCare must transition to HHAeXchange or get approval to become a PSO by October 1, 2023. If transitioning to HHAeXchange, current EVV users must submit the HHAeXchange Provider Onboarding Form to begin the onboarding process. For more information, reference the HHAeXchange contact information below.

EVV Vendor Contact Information

Website: Texas EVV Vendor Information Center

EVV System Information: HHAeXchange EVV

Customer Support
Portal: Client Support Portal
Email: TXsupport@hhaexchange.com

Note: The following vendors should only be contacted if DataLogic or First Data is your current EVV Vendor.

Website: Vesta EVV

EVV System Information: DataLogic Vesta EVV

Customer Support for Program Providers
Phone: 844-880-2400
Fax: 956-412-1464
Email: info@vestaevv.com

Customer Support for FMSAs and CDS Employers
Phone: 877-329-3574
Fax: 956-412-1464
Email: info@vestaevv.com

Website: First Data

EVV System Information: First Data AuthentiCare

Customer Support
Phone: 877-829-2002
Fax: 402-991-9340
Email: AuthentiCareTXSupport@firstdata.com